Terms & Conditions
The rules of engagement — what you can expect from us, and what we expect from you. Plain language, no surprises.
Last updated: July 13, 2026
Quick Summary
- Shop payments run through Cashfree (UPI, cards, netbanking, wallets). Services may also use Razorpay where configured.
- Digital products get a 7-day fit/quality refund if you've downloaded at most once; an approved refund revokes My Library access.
- Consulting services follow door-specific refund rules (cancel before work begins, or delivery/outcomes clauses on each door).
- You buy a licence, not a file to forward. Downloads may be stamped with your email and order ID.
- We are advisors, not guarantors. Our services are educational — results depend on your implementation.
- Your data is protected under our Privacy Policy and the DPDP Act 2023.
Who We Are
Automate with Priya is the trading name of SMAT Solutions Pvt Ltd, an Indian private limited company and the contracting entity for every service and digital product sold on this site. Automate With Priya is the only brand operated under this entity.
Website: automatewithpriya.com
Registered entity: SMAT Solutions Pvt Ltd
GSTIN: 36ABOCS7049B1Z4
Registered address: Uppal, Hyderabad, Telangana, India – 500039
Phone: +91 83411 28359
Contact: automatewithpriya@gmail.com
Definitions
| Term | Meaning |
|---|---|
| “Services” | Consulting engagements — AI-Ready Audit, 90-Day Blueprint, Curriculum Blueprint, Competency Framework, Custom AI Agent, Priority DM |
| “Digital Products” | Playbooks, infrastructure, Systems (bundles), and other downloadable resources sold via the shop — licensed for download from My Library |
| “My Library” | Your authenticated download locker at /my-library for purchased digital products |
| “Platform” | automatewithpriya.com |
| “You” / “Client” | The person purchasing a service or digital product |
| “We” / “Us” | Automate with Priya, operated by Vishnu Priya |
| “Deliverables” | The final output of a consulting service — reports, frameworks, roadmaps, agents, etc. |
What We Sell
We offer two categories:
Consulting Services (₹999 — ₹69,999+)
Human-delivered, tailored engagements — from a Priority DM to a Custom AI Agent build. Each service has a defined scope, deliverables, and timeline. Services require you to complete intake questionnaires so we can tailor your deliverables.
Digital Products (₹199 — ₹4,999)
Playbooks, infrastructure, and Systems — self-serve licences delivered to My Library after payment confirmation (with a confirmation email). Not consulting engagements.
All prices are in Indian Rupees (₹) and inclusive of applicable taxes unless otherwise stated.
Payments
- Method: Cashfree for most individual/teams checkout (UPI, cards, netbanking, wallets). Razorpay for configured enterprise / high-tier services. Offline UPI or bank transfer may be recorded by support with a manual access grant.
- Confirmation: Gateway-verified payments unlock delivery automatically. Manual/offline payments unlock after admin verification.
- We do not store full card numbers or UPI PINs. We retain order ID, amount, date, and GST fields you provide for tax compliance.
- Failed transactions: Retry in checkout or contact your bank. Email automatewithpriya@gmail.com with the order ID if funds were debited without access.
Delivery
| What | How | When |
|---|---|---|
| Digital Products | My Library (+ confirmation email) | Within minutes of payment after payment confirmation |
| Priority DM | 4-hour response (Mon–Sat, 10AM–8PM IST) after question submission during business hours | |
| AI-Ready L&D Audit | Instant on-screen report + email (PDF) | Instant after questionnaire submission |
| Team Competency Benchmark | Email (benchmark report + CHRO deck) | 7 business days after the last team member's submission |
| 90-Day AI Blueprint | Email (PDF + roadmap) | 5–7 business days after the 60-min strategy call |
| Curriculum Blueprint | Email (comprehensive doc) | 5 business days after the 90-min co-design session |
| Custom Competency Framework | Email (framework doc + calibration guide) | 7 business days after the co-design session |
| Custom AI Agent | Deployed in your stack + documented | 2–6 weeks depending on scope after scope sign-off |
Digital delivery is complete when the title is Ready in My Library (or when we email that it is Ready). Service delivery is complete when the deliverable email is sent or the agreed channel shows delivered. Check spam/promotions. Re-download from My Library within your licence limits.
Refunds & Cancellations
| Category | Refund Policy |
|---|---|
| Services — before work begins | Full refund if you cancel before submitting the intake questionnaire (or before kickoff where no questionnaire applies). |
| Services — delivery missed | Full refund if your deliverable is not in your inbox within the turnaround stated above. |
| Services — after delivery | No refund once the deliverable has been sent — it is intellectual property you now hold. Partial refunds are at our discretion based on work completed. |
| Digital products (playbooks, infrastructure, systems) | 7-day refund if a file is inaccessible, corrupt, or not as described, provided the title has been downloaded at most once. More than one download (or redistribution) voids the window. Reply to the purchase email with your order ID; an approved refund revokes My Library access for that order. |
| Enterprise engagements (retainer, intensives, custom agents) | Governed by the signed Master Service Agreement, which may define outcome-based remedies in addition to the rows above. Where the MSA and this table differ, the MSA governs. |
| Free products (THRIVE Framework) | Not applicable. |
To request a refund, email automatewithpriya@gmail.com with your order ID. We respond to every refund request within 48 hours. Approved refunds are processed within 7–10 business days via the original payment method or UPI.
Service-Specific Terms
- Questionnaires are required. Most consulting services require you to complete an intake questionnaire. The quality of your deliverables depends on the completeness and accuracy of your responses.
- Timelines depend on you too. Delivery timelines start after you complete your questionnaire. Delays on your end do not extend our delivery commitment at no cost.
- Non-completion. If you do not complete your questionnaire within 60 days of payment, the service may be forfeited without refund.
- Scope is defined per service. Each service tier has a specific scope and set of deliverables. Requests beyond the defined scope may require an upgrade or additional engagement.
- You work directly with me. All consulting engagements are led personally by Vishnu Priya. Specialist collaborators may be brought in for domain-specific depth when needed.
Intellectual Property
- Your consulting deliverables are yours to use within your organisation once fully paid.
- Our IP stays ours. Methodologies, frameworks (including THRIVE), templates, and proprietary tools remain Automate with Priya IP.
- Digital products are a licence, not a transferable file. Personal use by default; team/org packs are licensed to the purchasing organisation under the seat terms stated at purchase (honour-system seats in v1).
- Stamping & limits. Licence copies may embed your email and order ID. Re-downloads are limited (typically 5 per title per 30 days; support can reset for device changes). Sharing outside your licence may revoke access.
- Editions. Digital products may be updated; My Library delivers the current licensed edition unless access is revoked.
- Website content — text, graphics, design, and code may not be reproduced without permission.
Your Obligations
By using our platform and purchasing our services or products, you agree to:
- Provide accurate and complete information in all forms and questionnaires
- Not share, redistribute, or resell purchased products or deliverables
- Not share login credentials with others
- Not use our services or products for any unlawful purpose
- Respect our intellectual property and proprietary methodologies
Liability & Disclaimers
- Advisory, not guaranteed. Our services and products are educational and advisory in nature. We do not guarantee specific business results — outcomes depend on your implementation, team, and context.
- Maximum liability for any claim is limited to the amount you paid for the specific product or service in question.
- No liability for indirect damages. We are not liable for indirect, consequential, incidental, or punitive damages arising from the use of our services or products.
- Third-party tools. We may reference or recommend third-party tools (AI platforms, software, etc.) that are subject to their own terms and pricing. We are not responsible for changes to third-party tools.
- Website availability. We aim for high uptime but do not guarantee uninterrupted access to the platform.
Your Data & Privacy
Your personal data is handled in accordance with our Privacy Policy, which is fully compliant with India's Digital Personal Data Protection (DPDP) Act 2023.
In short: we collect only what we need, never sell your data, and you can request access, correction, or deletion at any time. Full details are in the Privacy Policy.
Dispute Resolution
- Governing law: These terms are governed by the laws of India.
- Step 1 — Talk to us. If you have a concern, email automatewithpriya@gmail.com. Most issues are resolved within 72 hours.
- Step 2 — Mediation. If we cannot resolve it directly, we agree to attempt mediation before any legal proceedings.
- Step 3 — Jurisdiction. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, India.
Nothing in these terms restricts your right to approach the Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.
Changes to These Terms
We may update these terms to reflect changes in our services, pricing, or legal requirements. Material changes will be communicated via email to active clients. Continued use of the platform after changes constitutes acceptance of the updated terms. The “Last Updated” date at the top indicates when these terms were last revised.
Questions & Grievances
Name: Vishnu Priya
Role: Founder & Grievance Officer
Email: automatewithpriya@gmail.com
Response time: Within 48 hours
Resolution time: Within 30 days
Still not resolved? You have the right to approach the Consumer Disputes Redressal Commission or the Data Protection Board of India.