Difficult Conversations for L&D Leaders

Yes — every product comes with a service-upgrade option at 15% off (valid 48h post-purchase). See the add-on below the buy button.

When a sample is available on this page, it opens a short unstamped PDF preview (first few pages). The full licensed file is only in My Library after purchase, stamped with your email and order ID.

After payment you get a confirmation email and access in My Library (sign in with your purchase email). Re-download within your licence limits. Files may be stamped with your email and order ID.

7-day fit/quality refund if you've downloaded this title at most once. Reply to the purchase email with your order ID — an approved refund revokes Library access. Full terms: /terms#refunds.

Vishnu Priya — L&D operator with a ₹1Cr+ P&L, 15,000+ learners trained, and 3,000+ competency statements mapped across 120+ roles.